Rg99 is committed to protecting the privacy and personal data of every member. This document transparently explains how we collect, use, store, and protect your information.
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Last updated: 15 January 2026. Any material changes to this policy will be communicated to registered members via platform notification at least 7 days before taking effect.
This Privacy Policy is published by rg99 ("we", "Platform" or "rg99") and applies to all users who access or use the rg99 platform via rg99.fun, the mobile app, or any other official channel we operate.
This document clearly outlines the types of personal data we collect, the purposes of collection, how we process and protect your data, and the rights you hold over your personal information. rg99 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
By registering an account or using rg99 services, you consent to us processing your personal data in accordance with the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request data deletion.
Rg99 collects your personal data through several methods — directly from you during registration and use, automatically through platform technology, and in some cases through legitimate third parties. The following are the categories of data we collect:
Rg99 uses your personal data for the following purposes, based on valid legal grounds:
| Purpose of Processing | Legal Basis | More Details |
|---|---|---|
| Registration & Account Verification | Contract | Required to create and verify new member accounts. |
| Payment Processing | Contract | Processing deposits and withdrawals securely and on time. |
| KYC & AML Verification | Legal Obligation | Complying with anti-money laundering and identity verification requirements. |
| Account Security | Legitimate Interest | Detecting and preventing fraud, unauthorised access and suspicious activity. |
| Customer Support | Contract | Helping members resolve account issues, transactions and game-related enquiries. |
| Marketing Communications | Consent | Sending promotions, bonus offers and the latest platform news — unsubscribe at any time. |
| Analytics & Platform Improvement | Legitimate Interest | Understanding usage patterns to improve the overall member experience. |
Rg99 retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. After account closure, we retain transaction records and KYC data for a minimum period of 5 years in accordance with Malaysia's anti-money laundering legal requirements. Data that is no longer needed will be securely deleted using certified erasure methods.
All personal data stored by rg99 is protected using comprehensive security layers. AES-256 encryption is applied to stored data, while all data transmissions between your browser and rg99's servers are secured by TLS 1.3 protocol. Our servers operate within ISO 27001 certified data centres with strict physical access controls.
Rg99's internal security team conducts regular security audits, independent third-party penetration testing and 24/7 threat monitoring using state-of-the-art Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS).
Only rg99 staff who require access to your personal data to perform their duties are permitted to do so. All access is logged and monitored. Every rg99 staff member undergoes comprehensive data protection training and is bound by strict confidentiality agreements.
Rg99 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, we may share data in the following limited situations:
Rg99 works with carefully selected third-party service providers to support platform operations, including payment providers (FPX, DuitNow, TNG), KYC identity verification providers, cloud infrastructure providers, and analytics platforms. All such providers are required to meet data protection standards equal to or higher than rg99's own, and are only permitted to use your data for the specific purposes directed by rg99.
Rg99 may disclose your personal data to government authorities, law enforcement bodies, or courts if required by applicable Malaysian law, a valid court order, or as part of an official investigation into illegal activity. In such cases, rg99 will notify you in advance if legally permitted to do so.
Should rg99 be involved in any merger, acquisition, or sale of business assets, members' personal data may be transferred as part of that transaction. We will provide reasonable notice to members in such situations and ensure that data continues to be protected in accordance with the terms of this policy.
Rg99 uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand platform usage patterns. Cookies are small text files stored on your device when you visit our platform.
You can manage and delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect platform functionality and the security of your login session. Cookie management guides for major browsers are available in their respective help sections.
As a rg99 member and owner of your personal data, you hold the following rights, which we are committed to fulfilling within a reasonable timeframe:
Right of Access
You have the right to request a copy of all personal data we hold about you.
Right to Rectification
You may request correction of any inaccurate or outdated personal data.
Right to Erasure
You may request deletion of your personal data, subject to legal retention obligations.
Right to Object
You may object to data processing for direct marketing purposes at any time.
Right to Data Portability
You may request your data in a structured, machine-readable format.
Right to Restriction of Processing
You may request restriction of processing during disputes over accuracy or the validity of processing.
To exercise any of the above rights, please contact the rg99 Privacy team via live chat or email at [email protected]. We will respond within 30 business days. We may require identity verification before processing your request to ensure the security of your data.
The rg99 platform is intended for individuals aged 18 years and above only. rg99 does not knowingly collect any personal data from individuals under the age of 18. Should we discover that a child's data has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.
If you are a parent or guardian and have reason to believe that your underage child has registered on our platform, please contact the rg99 support team immediately so we can take the appropriate action.
Rg99 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material amendments will be communicated to members at least 7 days before taking effect via in-platform notifications or your registered email.
We encourage you to review this Privacy Policy periodically. The "Last Updated" date shown at the top of this document reflects the latest version in effect. Continued use of the platform after any amendments take effect will be considered your acceptance of the updated terms.
If you have any questions, concerns, or complaints about how rg99 handles your personal data, or wish to exercise any of your data rights, please contact us through the following channels:
Your privacy at rg99 is more than a written policy — it is enforced through technology, processes, and the daily work culture of every team member.
All data transmitted between your device and rg99's servers is protected with TLS 1.3 and AES-256 encryption — the same standard used by Malaysia's leading banks. No one can intercept or read your data in transit.
Rg99's KYC process goes beyond legal compliance — it also protects your account from unauthorized access. Multi-layer biometric verification and document authentication ensure that only you can access and manage the funds in your account.
Rg99 has never and will never sell, rent, or trade members' personal data to advertisers, data brokers, or any third party for their own commercial purposes. Your data belongs to you — we only use it to deliver the best possible service to you.
Rg99's continuous threat detection system monitors every access request to the member database around the clock. Any suspicious access patterns are automatically blocked and flagged to the security team for immediate action.
Rg99 infrastructure operates within data centres certified to ISO/IEC 27001 — the world's most recognised information security management standard. Physical access controls, security cameras and redundant cooling systems ensure operational continuity and physical data protection.
You have full control over your personal data at rg99. From access and correction rights to deletion and data portability, every request is handled seriously and within the stipulated timeframe. Your privacy is not a privilege — it is your right.
This Privacy Policy is part of rg99's comprehensive data protection framework. Please also review the following documents to fully understand your rights and responsibilities as a member.
Rg99 is more than a betting platform — we are a partner you can trust. Register today and enjoy a safe, fair, and enjoyable gaming experience alongside hundreds of thousands of members across Malaysia.